Shipping Policy

Last updated: April 15, 2026

Thank you for shopping TINI. Because we ship glassware, every order is packed with care to arrive safely. Please read the details below before placing an order.

Processing time

Orders are processed and shipped within 3–5 business days (Monday–Friday, excluding US holidays). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.

During launches, restocks, and peak holiday weeks, processing may take an extra 1–2 business days. We'll flag this at checkout when it applies.

Shipping methods & rates

We currently ship within the United States (including Alaska, Hawaii & Puerto Rico). Shipping rates are calculated at checkout based on destination and order size. All orders ship with tracking.

  • Standard shipping: 3–7 business days after your order ships

  • Expedited shipping: 2–3 business days after your order ships (available at checkout)

How we pack glassware

Every TINI order is hand-packed in a double-walled box with custom foam and recycled paper padding. We test our packaging against drop and compression standards so your glasses arrive the way they left our studio.

Damaged in transit

We're small, we care, and glass breaks. If something arrives damaged, we'll make it right — no hassle.

  • Email us at [hello@tiniglass.com] within 7 days of delivery

  • Include your order number and clear photos of the damaged item(s) and the outer packaging

  • We'll offer a free replacement or a full refund — your choice

No need to return the broken piece.

Lost or stolen packages

Once a package is marked delivered by the carrier, TINI is not responsible for lost or stolen items. If your tracking shows delivered but you can't find the package, please check with neighbors and contact the carrier to file a claim. We're happy to help where we can — email us at [hello@tiniglass.com].

Order changes & cancellations

We process orders quickly. If you need to change or cancel an order, email [hello@tiniglass.com] within 2 hours of placing it and we'll do our best. Once an order has shipped, it can't be canceled.

Questions?

Email us anytime at [hello@tiniglass.com]. We typically respond within 1 business day.